POLICIES

The Customized Girl Guarantee:

At Customized Girl, nothing means more to us than helping to make your special moments that much more memorable with customized apparel and accessories. We know that our products aren't just shirts for you to wear, they are memories and tokens of milestones that mean something to you. They are mementos of times to remember and celebrate. Your creations matter and we are honored that you have chosen to create them with us.

It is that spirit that drives everything we do here and we sincerely appreciate every minute you spend shopping with us. We promise that we will do everything in our power to help you create the perfect custom apparel for your needs and provide the best customer experience possible.

Having said that, there are some limitations to what we're capable of doing when it comes to operating efficiently and providing you with the best possible quality products and services. Listed below are the few policies that we have in place to make sure we are able to continue doing so for years to come.

Returns & Exchanges

Your order is printed on demand just for you! If the finished product is considerably different from what you created, incorrect, incomplete, or in any way defective, contact us within 15 days of receiving your custom order. Send a photo of the issue to returns@eretailing.com and include your order number. We will reprint the incorrect piece(s) for you. If we are unable to correct your custom order, we will refund the original form of payment.

We do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. Please remember to review your design (including spelling, names, dates, and sizing) before ordering, as each order is made individually to your specifications and cannot be resold.

Sizing varies between manufacturers and styles. For specific sizing information, reference our online sizing charts under product info. Please note that due to varying monitor settings, the colors represented on screen may not exactly match the actual ink or garment. We recommend purchasing a sample order before placing a group order. Feel free to Contact Us, and we'll help you get started.

After 30 days of receiving your order, we will no longer accept returns. Please Contact Us within two weeks of the expected delivery date for a package lost during transit.

Payment

We accept major credit and debit cards (Visa, MasterCard, Discover, and American Express) We also offer "Amazon Pay". If you have an account on Amazon.com, and if your credit card and address are saved in your Amazon account, then this option is available to you. You will still check out on our site, but you will be able to select payment and shipping options from the saved information in your Amazon.com account.

Production of Personalized T-Shirts, Apparel, and Accessories

All orders are hand-produced by our experienced production team at our state-of-the-art facility in beautiful Columbus, Ohio. When selecting your delivery option, please understand that your package will arrive on or before the date you choose. The time frames listed in that section include the time it takes to produce your order. If there is anything else we should know about you or your order please let us know by typing it into the special instructions box on the checkout page. Additional locations on personalized products are only $7.50 USD per location.

Expedited Delivery

If you need your order quickly, our Express shipping option (6 business days) is our fastest shipping option. While we are not responsible for delays by our carriers, we will do our best to resolve any issues that may arise. If you need something within one or two days, call our friendly customer service department at 614-639-6327 and we will certainly do our best to assist you.

Shipping

At Customized Girl, we believe in delivering your order to you as quickly as possible and at a reasonable price. We will email you a tracking number once your order has shipped.

In the event that a package is returned to us as undeliverable, a fee of $15.45 USD will be charged to reship the package for domestic U.S. shipments. International shipments may cost more. Make sure to double-check your shipping address before placing your order to avoid these fees and delays.

For more shipping information, including details about times, prices, and out-of-area surcharges, please see our Shipping FAQs.

International Orders

Shipping charges on International orders are as low as $5.95 USD and are not eligible for free shipping. Please read our International Shipping FAQ, which can be found within our chat widget, for more details. You will be responsible for all duties and taxes that your country may charge

To Place an Order

Orders can be placed online 24 hours a day 7 days a week. We highly recommend that all orders are placed through our website. If you have questions, we'd be happy to walk you through the process over the phone or via our chat widget (available in the bottom right corner of this page). To place your final order, we recommend using our design center so that you can make sure everything is exactly the way you want, including spelling, colors, etc

Coupons and Promotions

To redeem coupon codes online, you must enter your coupon code in your shopping cart before checking out. You will find the promo code field on the right side of your cart, underneath the checkout button. Don't forget to click apply. Your price will adjust with the use of a valid coupon code. Coupon codes and promotions cannot be combined with any other promotion, coupon, or group discount. No adjustments on previous purchases. Coupons and promotions offered may be modified or discontinued at any time without notice.

Change to Order

We encourage you to double-check your order before placing it, but understand that you may want to make a change after your order has been submitted. If you want to make a change, you must notify us within 1 hour by either email, chat, or phone. After 1 hour we can not guarantee your order can be changed as it has begun the customization process.

Order Cancellations

Order cancellations must be done within one hour after placing an order. There will be a 50% production fee based on the price of the order (shipping is excluded).

To ensure your order is processed as quickly as possible, your card will be charged the day you place your order. We will get your order started the following business day. If your order is canceled for any reason we will initiate your refund within 24 hours. Please be aware your bank may take 5-10 business days to process the refund and credit your account.

School Purchase Orders

If you want to place an order for a school via purchase order, please follow these steps:

Email us at customizedgirl@eretailing.com and let us know you would like to checkout using a School Purchase Order. Our Customer Service representatives will respond with further instructions including the following:

We will ask for the email address associated with your Customized Girl account. We will then authorize that account which will allow you to place orders using a School PO. Sign in to this account and create your designs. If you like, you can click on the save button in the design center and save your design for future use, or you can go ahead and add the design to your cart and continue with the checkout process.

On the checkout page, under 'Payment', choose 'I have a School PO' and enter your PO number. Please use your school's information in the billing section.

Complete the checkout process. This will generate an order number.

You will need to send us your School PO by email. A scanned copy of your signed PO can be emailed to customizedgirl@eretailing.com.

Please note, orders will not proceed with processing until the PO is received. One business day will be added to your 'shipment received' date to account for each additional business day between the time your order is placed and when the purchase order is received.

Once you have an authorized account, you can continue to use school POs without getting your account authorized first. You will still need to email your PO to us for each new order you place.

Back Orders & Discontinued Items

We monitor the inventory of our vendors constantly. If it looks like our vendors are going to run out of an item, we will attempt to pause the item on our site before their inventories reach zero. However, if our vendors do suddenly run out of stock, we will make every effort to notify you of the item's status. In either case, you can substitute another item of equal or lesser value to your order or choose to receive a full refund.

Pricing Policy

All prices, special offers, and sale pricing that appear on the website are subject to change without prior notice. At CustomizedGirl.com we are committed to providing our customers with the best quality products at the lowest prices. We do our best to maintain the low prices you are accustomed to, however, there are things beyond our control that will cause periodic price increases. We do not offer price adjustments on purchases due to changes in special offers, sale items, or an increase in selling price.

Community Guidelines

We want our websites to be a safe and healthy environment for our users, customers, and our team members. If you have a customer service issue, we recommend that you contact our customer service department directly, as this will be the fastest way to get a response. Please see our Contact Us page. If you have a question about your order, and you contact us through social media (such as Facebook or Instagram) we will do our best to respond, and more than likely we will move the conversation to email, chat, or phone, and off of our social media pages.

The following actions are prohibited:

• Name-calling, whether it is directed at us or at another user


• The use of profane, offensive, or violent words


• Spam or link baiting via comments and posts


• Commercial solicitations or promoting a competitor


• Posting personal or contact information that is public


• Discussions of illegal activity


• Hateful or discriminatory comments


• Rude language

If you violate any of these policies, there is a possibility your comments will be deleted. Please treat each other with respect. We're all on this crazy green and blue planet together, and life's too short to spend it yelling at one another. Please see our contact information on our Contact Us page.

Equal Employment Opportunities

At Customized Girl, we accept, support, and celebrate differences in all forms, and are committed to maintaining a discrimination-free workplace that treats applicants and employees fairly, with dignity, and respect. Customized Girl is proud to be an Equal Opportunity Employer.

Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Customized Girl provides reasonable accommodation so that qualified disabled applicants may participate in our selection process. Please reach out with details of your reasonable accommodation request by emailing our Human Resources team (team@eretailing.com) to ensure full consideration. Only reasonable accommodation requests related to applying for a specific job opening with Customized Girl will be reviewed.

Customized Girl is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit www.dhs.gov/E-Verify.