Frequently Asked Questions

   What products are offered?

We offer many different products and styles including some of the best brands like Bella+Canvas, Champion, and Next Level. Each product is tested to ensure the best possible decoration method.

   Where can I find sizing information?

You can find the sizing information below every product in the Design Center.

We also created a great video to help you with your sizing needs as well.



To get the best fit, we recommend finding an item you own and love, laying it flat, and measuring it in inches. Then, compare its size to the size chart of our product. If you still have any questions about sizing for a specific product, don't hesitate to ask one of our design guides.

   What type of clothing/fits do you offer?

We offer six different fits for Tops:

Slim Fit	These shirts are fitted at the waist, run small, and are considered junior fit.
Relaxed Fit	is just that, a simple tee that does not hug the body Compared to a Unisex shirt, a Misses fit tends to have shorter sleeves and a more feminine cut.
Flowy	As the name implies, these shirts offer a flowy, trendy, loose fit that works with almost all body types. The material is thinner and softer than cotton shirts.
Plus Size	These shirts are true plus sizes. They come in 1X - 4X (some retailers would label these as Plus 1 - Plus 4).
Unisex	These are in our Mens/Unisex Tops section. These shirts offer a roomy fit for all genders.
Maternity	These shirts are for pregnant women.

We always recommend reviewing the size chart for each item before making a purchase.

   Can I order sizes not available on the site?

If you do not see the size you are looking for, that product is most likely not offered in that size. But you can always contact us and we'll see what we can do to help you find the right size!

   How do I wash my item?

Please follow the washing instructions on the hang tag attached to your product(s). Most items we recommend washing inside out on cold/tumble dry. Items under the accessory category will have care instructions under the product details.

You may notice your item has an eco-friendly pre-treatment applied before printing to keep your design vibrant and long-lasting. Simply wash the item, and it will be ready to wear!

   Can I put my same design on other products?

You can absolutely do this. Here's how it works:

- First, choose an item and create your design.

- Next, click Add to Cart.

- Once in your cart, click the "Copy Design" button. This will take you back to the Design Center.

- Next, click the Swap Out Item tab, and choose another product. Make any adjustments to the size and location of your design.

- Click Add to Cart again, and you're all finished!

   What types of images can I upload?

Formats we accept: JPEG, JPG, GIF, and PNG

For the best printing quality, upload the largest image size you have. We recommend images of at least 1000 pixels in height and width.

   What is the Name/# tab?

The Name/# tab in the Design Center can be extremely helpful when ordering group or team items! Here's a great video explaining how it's done!

   Can I use emojis in my design?

You can't add emoji icons from your phone using the Add Text tab because every system renders emojis differently.

We recommend instead using one of our many available Emoji clip art. In the Design Center click the "Add Art" tab and then choose the Category drop-down; you will see "Emoji" as an option, with many subcategories.

   How long will items stay in my shopping cart?

Designs will remain in your shopping cart for 7 days, as long as you are signed into your account. Don’t worry! We’ll send you a reminder that there are still items in your cart before they are removed!

If you need to purchase at a later date, it is best to save the design to your account.

   How do I save my design?

To save your design at any time, simply click the "Save" button in the Design Center. You must be signed in to your account to save your design.

   How do I find my saved designs?

Sign-in to your account. Then click "My Account" in the header. Then click "My Designs".

   How do I share a design?

If you want to share a design from our gallery, you will see buttons for Facebook, Twitter, Email, Text, and Pinterest on the design details page by clicking on the design name (ie. Baseball Mom's Fandom Tee).



If you want to share your own design, just click the "Save this design" button in the Design Center. (You will need to be signed into your account.)

Once your design is saved, this will allow you to share it with friends via email or on social media. You can use the share buttons on the design details page or simply copy the URL and share away.

Your design will not show up in our galleries, which means it will not be searchable on the site.

Another way to share designs is by clicking the "Share it" button next to the "Save this design" button inside the Design Center.

   Can the white background be removed from my design?

Our Art department will automatically remove any white backgrounds from uploaded images after the order is placed unless specified otherwise in the Special Instruction field at checkout. We do not provide mockups.

   How do you print my items?

We have three different printing methods, each tested and the best selected for each garment we provide.

1. Printing
   
   Printing ink with a direct-to-garment digital printer.
   
   This is the method we use for almost all of our apparel. It involves state-of-the-art digital printers printing high quality ink directly onto your item. This process offers several advantages over screen printers, including:
   • A full range of colors at no extra cost. (Screen printers print only one color at a time, so each additional color is extra cost for you. But not with us.)
   • No minimums and no set up fees. (Our printing process is the same whether we are printing 1 item or 1,000. Screen printers, however, have a lot of up-front costs in setting up the screens, so they charge for it and require minimums.)
   
   
2. Direct-to-Film
   
   The direct-to-film process produces brilliant full-color prints. It's like nothing you've ever seen.
   
   Upload images on ANY product
   • No color limitations - including gradients
   • Vibrant & highly detailed designs
   • Lightweight, stretchable, & soft feel
   • Lasts through dozens of wash cycles
   
   Direct-to-film (DTF) printing is a way to make very high-quality, full-color digital transfers for application to fabrics of all kinds.
   
   DTF printers lay down the colors in a blend of CMYK colors with the first printhead and then lays down a white under base on top of the colors. The alignment is on the film, rather than on the bumpy fabric of the shirts so it creates a crisp design edge that you can't even get with traditional screen printing. It can be compared to a reduced version of screen printing.
   
   It’s the unique powder adhesive coating that gives DTF prints their signature soft touch. Instead of thick transfer films, or vinyl, the direct-to-film process has only two ingredients. The ink, and a thin coating of powdered adhesive.
   
   The soft hand of DTF is holy grail of custom apparel. It's never been possible to get the incredibly soft feel of halftone screen printing in a transfer process. But with DTF, you get all that and more. The DTF powder adhesive is moisture-seeking, so it draws itself into the ink of the print and chemically bonds to form a strong permanent adhesive that sticks extremely strong to both cotton and polyester fibers.
   
   Direct-to-film works with all kinds of fabrics:
   • Combed cotton
   • Ringspun cotton
   • Organic cotton
   • Polyesters
   • Blended fabrics
   • Poly-cottons
   • Triblends
   • Polyester-spandex
   
   
3. Glitter Film and Foil
   
   Using an ultra-thin, precision-cut, heat-pressed "film" material.
   
   This is a great method to create a durable design on unique items.
   
   • We offer glitter and metallic specialty films
   • Because we cut this material before heat pressing, we must avoid complex shapes. Items using this method cannot be distressed or use distressed fonts. Also, certain pieces of art from our library are too intricate for film (these pieces of art are not selectable when designing a film-only item).
   • As a customer, you probably don't want three or four layers of film overlapping each other on your item. To avoid this, we limit the design center to one text style and one piece of art for film-only items.
   • Uploaded images are not available for film items.
   
   
4. Sublimation
   
   Applying ink using sublimation.
   
   We use sublimation on our hard-good accessories such as custom mugs and shot glasses as well as some garments. It involves printing ink onto a very special transfer material and then applying that print to the item in a fancy heat press.
   
   • Sublimation results in very vibrant colors. You will usually notice that pinks and reds are brighter on mugs than other items.
   • White is not available with this process. If the item is white (like most of them are) that will be transparent and show up as the item's color. However, if the item is metallic pink, the white will be transparent and show up as the metallic pink of the item.
   
   

   Will items print like they look on screen?

The design size is a rendering process and does not have exact measurements. If the proportion of the design looks good to you in the design center, then that is how it will print. If you have specific measurements, you can include them in the special instructions and we can get try to get as close as possible.

   What are the best print locations?

Introduction:

If you want your shirt to be printed using standard print locations (such as full chest or left chest), please use the graphics on this page as a guide when creating your own design in the design center.

For the most part, we will print everything exactly as you designed it. However, we might adjust your design slightly if you are clearly aiming for a certain standard. For example, if a design looks like all of the elements are centered, but our art department notices one element is slightly off-center, we will go ahead and center everything for you.

Vertical Positioning:

When aligning your design vertically, it's all about centering. Try to get the center of your design to align roughly near your armpits, while also staying within the "full chest box" above.

Look at the examples below. The green dashed line is the centering armpit line.

For shirts with low neck lines, like v-necks or some tank tops, the top of the design usually starts at about 3/4 inch from the collar.

Helpful Tips:

If you have any specific requests, be sure to add them to the Special Instructions field during checkout.

Let's say you would like a left chest design. First, look at the Left Chest graphic at the top of the page. Then, do your best to fit your design within that imaginary box in the design center. Then, when checking out, in the special instructions, simply write:

I want this to be a Left Chest design.

Our art department will use the Left Chest standard to make sure your design looks like a classic left chest design.

See below for more do's and don'ts when using the design center.

If you are expecting a standard center chest print, then...

If you are expecting a standard left chest print, then...

If you really want your design to be printed on your belly, and you want to be extra sure that we know it, please leave a message in the Special Instructions.

For maternity designs, it is usually clear when the design should be printed on the belly. Those are no problem.

   How can I track the status of my order?

There are two different ways you can do this:

If you have an account, just sign-in, and then go to My Account and click "My Orders".
If you don't have an account, just go to the Track Order page and enter your order record locator and order number from your confirmation email.

   Is your website secure?

Absolutely. Our website is 100% secure! We do not store any credit card numbers in our database. Our website is also scanned daily by Qualys Secure to ensure safe ordering.

   Do you offer group or bulk discounts?

WE OFFER GROUP DISCOUNTS ON CUSTOM APPAREL & ACCESSORIES

We offer group discounts on most items when you add 6+ applicable items to your cart. Your price will automatically update and show the discount that's been applied. Discounts vary depending on the product chosen and the inventory that's available. Unlike screen printers, the products and designs don't have to be identical.

*​​Pricing is subject to change and cannot be combined with promo codes

   Will I be charged sales tax?

Yes, if you are in one of the states listed below.

We used to charge only Ohio residents a sales tax, but government policies have changed nationwide.

Now we must charge sales tax for the following states, and we assume we will be adding to this list as more states pass economic nexus laws.

AR
CA
CO
CT
GA
HI
IA
IL
IN
KY
LA
MA
MD
MI
NC
NJ
NV
NY
OH
OK
PA
SC
TN
TX
UT
VA
WI
WV

For orders shipping to Australia, the goods and services tax (GST) of 10% of the total will apply to orders less than $1000. Over $1000 will be collected at the border.

   How do I apply a promo code?

You can enter your promo code on the lower right side of the shopping cart page. Simply enter your code and click "apply". Your discount amount will then show up right there in the cart.

We recommend signing-up for our email newsletter at the very bottom of any page because we regularly send out great coupon codes for discounts.

Our promo code technology is pretty smart, so when you enter your code, you will automatically be given whatever discount is the greatest. For example, if you have a group discount that results in $15 off, but you have a promo code for $20 off, it will use the $20 discount. Only one discount can be applied per order.

- Some brand exclusions may apply.
- Promo codes do not apply to shipping or tax.
- Promo codes cannot be applied to the purchase of Gift Cards.

   What is a production fee?

A production fee is charged when an order is cancelled or changed after it has been printed. This is 50% the cost of the item or subtotal. This covers the cost of the goods and production time spent.

   Can I make changes to my order?

Please contact us within 1 hour of placing your order to make any changes. Please double check your designs for accuracy before placing your order, because the production process starts almost right away.

   Do you have order minimums?

No! Buy one custom item or one hundred; we're happy to serve you either way. Our "no minimum" policy is something we are quite proud of because very few custom apparel websites match us in this offer.

   What forms of payment do you accept?

We currently accept Visa, MasterCard, American Express, Discover, Amazon Pay, and of course, our very own gift cards.

If your order was purchased using a prepaid credit card (Visa, Mastercard, American Express, or Discover), please hold onto your card until you are outside of the return policy for the product(s).

   What is Amazon Pay?

If you already have an Amazon account (with addresses and credit cards saved in that account), then Amazon Pay makes checking out super-duper simple.

This is especially true if you are on a phone. Just choose the address, choose the credit card, and hit "Place Order". That's it!

   Can I order a sample?

If you want to be absolutely sure about sizing, feel free to contact us to order a blank items. You can then try it on, and then return it. We will refund the item price, but we cannot refund any shipping costs.

We don’t offer printed samples, but because we have no minimums, you can order one before ordering for an entire group!

   Do you offer FREE shipping?

Yes! When shipped within the continental US, we offer FREE Economy shipping on order of $70+ and FREE Quick shipping on orders of $100+.

   What are the timeframes for US orders?

We are a print on demand company, so each item you order is custom printed upon your order being placed.

All delivery options include production time and ship time. Please note: The arrival date is an estimation. Due to supply chain issues and carriers experiencing intermittent delays from high ecommerce volumes, your order arrival date may be impacted.

Our cut off time is 3:30pm EST, so the dates at checkout will change at this time.

We offer four different delivery options for US orders; Economy, Quick, Expedited and Express.

Delivery options for US Domestic:
Economy (12 business days)
Quick (9 business days)
Expedited (6 business days)
Express (4 business days) *Available only on select items and limited quantities

Delivery options for Hawaii and Alaska:
Economy (18 business days)

If you have additional questions about timeframes, dates, or costs, please reach out to our friendly Design Guides and we will be happy to assist.

   Do you offer international shipping?

Yes we do!
We ship to the following countries:
Canada
Australia
Germany
Puerto Rico
Spain
United Kingdom
Virgin Islands
Bahamas

Delivery option for most international orders:
Economy (20 business days)

Delivery option for Bahamas and Virgin Islands:
Economy (18 business days)

Due to new safety procedures, some countries are experiencing customs delays which could affect this estimate. At this time, we are also not able to offer rush shipping for international orders.

Please note that you are responsible for any duties or taxes that may be applied to your package after it has left our facility. The shipping costs incurred include production time and shipping cost to get out of the country, and do not include export taxes.

   What is an Out of Area surcharge?

Out of Area surcharges are charged collected by FedEx in order to deliver out of their normal delivery locations, to more remote locations. This does not mean they never deliver to you, however, it is out of their norm.

• For orders inside the continental United States, the surcharge is $3.85.


• For Hawaii it is $12.00.


• For Alaska and international orders it is $27.50.


• For international orders it is $27.50.

   Do you ship to APO addresses?

So sorry, we cannot ship to APO, DPO or FPO military addresses at this time.

   What if my country is not in the billing or shipping drop down at checkout?

We’re so sorry!
We are not able to accept payment or ship to countries outside of:
United States
Canada
Australia
Bahamas
Germany
Puerto Rico
Spain
United Kingdom
Virgin Islands

   How do carrier delays affect my order?

Like all other retailers, we are currently experiencing market disruptions and while we are working our hardest to solve these issues, we need your help. Learn about how these supply chain issues may affect you.

• Carriers are processing and delivering record volumes. This can lead to delayed updates for tracking numbers, which means we can't guarantee delivery dates. To lessen the inconvenience of late packages, place your order as early as possible, especially for time-sensitive events.
• It is increasingly difficult to get inventory on our shelves in a timely manner. Vendors and manufacturers are also experiencing supply chain issues, which means limited product and carrier delays. The effect of that trickles down to us, and then to the consumer. If you see something that you may want, don't wait to order.

We know this situation is frustrating and we will continue to update you on all supply chain and carrier-related issues.

   What are storefronts?

We have two FAQ sections chock full of helpful storefront info:

Storefront FAQs - All the Basics

Storefront FAQs - Advanced Users

   What is your return policy?

Your order is printed on demand just for you! If the finished product is considerably different from what you created, incorrect, incomplete, or in any way defective, contact us within 15 days of receiving your custom order. Send a photo of the issue to returns@eretailing.com and include your order number. We will reprint the incorrect piece(s) for you. If we are unable to correct your custom order, we will refund the original form of payment.

We do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. Please remember to review your design (including spelling, names, dates, and sizing) before ordering, as each order is made individually to your specifications and cannot be resold.

Sizing varies between manufacturers and styles. For specific sizing information, reference our online sizing charts under product info. Please note that due to varying monitor settings, the colors represented on screen may not exactly match the actual ink or garment. We recommend purchasing a sample order before placing a group order. Feel free to Contact Us, and we'll help you get started.

After 30 days of receiving your order, we will no longer accept returns. Please Contact Us within two weeks of the expected delivery date for a package lost during transit.

   How will I receive my refund?

Refunds will be issued to the original form of payment or merchandise credit. Please allow 7-10 business days for the credit to post to your account or one business day for merchandise credit.

If your order was purchased using a prepaid credit card (Visa, Mastercard, American Express, or Discover), please hold onto your card until you are outside of the return policy for the product(s). If you no longer have the card used for the order, please let us know in your return request and we can issue a merchandise credit.

Please note: Once the refund has been processed, we are unable to refund the purchase to any other payment method.